Cancellation policy
Kiss Moissanite Purchase & Cancellation Policy
At Kiss Moissanite, each piece of jewelry is created with care and attention to detail. To maintain the integrity of our custom and limited-edition designs, we have the following policies in place:
Purchases
• All purchases are final. We do not offer refunds or exchanges once an order has been placed.
• If there is an issue with your item, please contact us at hello@kissmoissanite.com within 2 weeks of receipt. Our team will review your concern and work with you to make it right.
Custom Orders
• All custom orders are final. Due to the personalized nature of these items, no cancellations, refunds, or exchanges can be accepted once production has begun.
Cancellations
• Orders cannot be canceled once they have been placed. Please ensure all details are correct before submitting your purchase.
We value your satisfaction and will always strive to ensure that your Kiss Moissanite piece meets the highest standards of quality.